1. Choosing a carpet cleaner based on equipment alone. No question, your carpet cleaner needs first-rate equipment. But he also needs something else. He needs to be skilled at operating that equipment. Many companies own hot-water extractors, but very few companies teach their employees how to use them properly. The best way to know that the carpet cleaner’s employees have been properly trained is to make sure the cleaner has been certified.
  2. Choosing a carpet cleaner based on low price. Low price could be a problem in three ways: (1) Low price can be the bait that attracts the phone call. But once the cleaner get into your home, he pressures you into a much more expensive job. (2) Low price can be for single-process cleaning, rarely does the consumer know what this means and, when told, asks for dual-process cleaning instead, which costs much more. (3) Low price means the carpet cleaner has cheap equipment, which will not effectively clean your carpet.
  3. Choosing a carpet cleaner based on a single telephone call. Instead, invite the person to your home and ask for a specific written quotation. Then you’ll know exactly what the carpet cleaner recommends. To give you an idea of how we estimate the cost of cleaning.
  4. Choosing a carpet cleaner who doesn’t offer a money back guarantee. In my view every carpet cleaning company should be fully accountable for its work. And if you aren’t pleased with the job in every way, you shouldn’t have to pay for it. Not all carpet cleaners offer a guarantee. Or, if they do, the guarantee may be “limited”. Ask the carpet cleaner if he offers a money back guarantee and then make sure the cleaner includes it on his written quotation.